Shipping Policy

Fast, Reliable & Transparent Delivery

At King Koil, we want your purchase journey to be smooth, from choosing your mattress to receiving it at your doorstep. Here is everything you need to know about how we ship your order.

Shipping Options

Standard Delivery
Enjoy free standard delivery on eligible King Koil orders across the UAE and select GCC regions. We deliver directly to your address with care.

Express Delivery
Need it sooner? Choose express shipping at checkout for faster delivery, where available.

Scheduled Delivery
Select a preferred delivery date and time at checkout to suit your schedule.

How Shipping Works

Order Confirmation: We verify your order and prepare it for delivery.
Processing: Orders are typically processed within 3-4 business days.
Dispatch & Tracking: You will receive confirmation and tracking details once your order is on its way.
Delivery: Our delivery partner will contact you with a delivery window and ensure safe delivery to your location.

Where We Ship

We currently deliver to the following regions:

United Arab Emirates (UAE)
Saudi Arabia
Kuwait
Bahrain
Oman
Qatar

Shipping Fees

Standard Delivery: Free
Express Delivery: Charges may apply
Scheduled Delivery: An additional fee may apply

Any shipping costs are displayed clearly at checkout before you confirm your order.

Delivery Guidelines

Our team delivers your mattress to the ground floor or a designated delivery point.
If special handling is required (for example, elevators or stairs), our delivery partner will assist as needed.
Please check the condition of the package at the time of delivery and notify the delivery agent of any visible damage.

Missed Delivery or Rescheduling

If you are unavailable at the scheduled time:

Our delivery partner will attempt to contact you to arrange a re-delivery.
You may reschedule your delivery at no extra cost, subject to availability.

Contact Us

If you have any questions about this Shipping Policy, you can contact us using the details below:

Dubai Furniture Manufacturing Co. LLC
Dubai Investment Park, Zone 1
P.O. Box 24129
Dubai, UAE
Tel: +971 4 8853929
Fax: +971 4 8853784
Email: dfmc@emirates.net.ae