Terms And Conditions

These terms outline the guidelines, rights and responsibilities that govern the use of our website, products and services.

General Terms

These Terms and Conditions apply to transacting and/or dealing with the online shopping website www.kingkoilme.com (the “Website”). The Website is owned and operated by Dubai Furniture Manufacturing Co. LLC (the “Company”), which includes its successors and assigns.

Use of this Website is regulated by these Terms and Conditions. Visiting, dealing, transacting or otherwise using this Website is treated as your unconditional acceptance of these Terms and Conditions in their entirety. By clicking “I Agree”, you confirm that you have read and fully understood them, and that they form a legally binding and enforceable agreement between the Company and you. If you do not agree with any part of these Terms and Conditions, you should stop using the Website and not initiate any transaction.

The information, products and services offered on this Website or through other mediums, including communication tools, forums, shopping services and search services, are provided for the user’s information only. They are subject to the user’s acceptance, without modification, of the terms, conditions and notices contained here, and should not be considered a substitute for professional advice. Your use of the Website and/or services is also subject to any additional disclaimers and caveats that appear throughout the Website.

While the Company strives to keep product information accurate, complete and up to date, the Company, its subsidiaries, affiliates, associate companies, employees, advisors, agents, consultants, contractors, partners and suppliers cannot guarantee, and are not responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.

The Company may change, suspend or discontinue any product at any time, including the availability of any feature, database or content on the Website. The Company may also impose limits on certain features and services, or restrict your access to part or all of the services, without notice or liability to users.

Shipping Terms and Conditions

We are committed to delivering your order accurately, in good condition and on time. Please note our shipping policy:

Our delivery service is currently available in the UAE only.
Each order is shipped to a single destination address. To ship products to different addresses within the UAE, please place multiple orders.
We make our best efforts to ship each item in your order within 5 working days. In some cases, such as when an item is out of stock or imported, it may take up to 7 working days.
If we cannot ship your complete order within 7 working days, we will cancel the unshipped part of the order and inform you by email. Payment for the unshipped part will be refunded in the same manner in which you made the payment.
We ship Sunday to Thursday and on Saturday, excluding public holidays.
To get your order to you quickly and in good condition, we deliver using company-owned delivery vehicles.
We will try to ship all items in your order together, but this may not always be possible due to product characteristics or availability.
If you believe the product is not in good condition, or the packaging is tampered with or damaged, please refuse delivery before accepting the package. Then contact Customer Care, or use the complaint management system, quoting your order reference number. We will make our best efforts to arrange a replacement delivery as soon as possible.

Payments

We care about the safety and security of our customers, and we have put technological protections in place to keep our transaction process safe and your information secure. For enhanced security, the web store does not store any financial information on its servers. All such information you enter is received directly by our bank’s servers and then transmitted to your bank’s servers, using industry-standard Secure Socket Layer (SSL) encryption.

Most online transactions are completed without incident. However, customer protection is a two-way street, and caution should always be practiced when buying online. Please follow the guidelines below for a safe and secure online shopping experience.

Safety and Security Tips

Protect your passwords

If you use a public computer or terminal, always log out when you finish your session.
Keep your password private. Anyone who knows it may access your account.
Use a password of at least 6 characters, with a combination of letters and numbers. Do not use dictionary words, your name, your email address or other personal information that can be easily obtained.
Avoid using the same password for multiple online accounts.

Be wary of unsolicited emails and phone calls

We will never email or call a customer to ask them to disclose or verify their password, credit card number or bank account number. Such information should only be submitted on website forms when completing an order or updating your account, and never by phone or email.
If you receive a suspicious email with a link to update your account information, do not click the link. Go directly to kingkoilme.com and then to your account.
If an unknown entity impersonating www.kingkoilme.com or any of its associates contacts you and asks for your password or personal or banking information, disregard the request and report the incident to kingkoilme.com for investigation.
Carefully review order and shipment confirmation emails to make sure they are legitimate and were sent by kingkoilme.com. Cross-reference them with the transaction history in your account. If you receive a shipment confirmation for a transaction you did not make, report it to www.kingkoilme.com.
Never disclose confidential information, such as your password, in any communication with us or our employees. We will never ask for it by email or phone, so never respond to an email requesting it.
Phishing emails often use a tone of urgency, such as “your account will be temporarily suspended, please log in to keep your account active.” We will never send such emails to our customers.
If you doubt the credibility of an email, do not click any links in it, as this may install malicious code on your computer. Report the incident to kingkoilme.com.
If you receive a suspected spoofed kingkoilme.com email, or discover a fake www.kingkoilme.com website, please report it to www.kingkoilme.com.

Keep your computer protected

Fraudsters send genuine-looking emails containing viruses and Trojans. A Trojan is a program that appears safe but hides something harmful, usually a virus. These install malicious code on your computer without your knowledge and extract confidential information that fraudsters use to access your online profile or account. To protect yourself:

Keep your computer updated with the latest antivirus and anti-spyware software.
Install a personal firewall.
Keep your computer updated with the latest security patches.
Do not click links or open attachments in unknown or unsolicited (spam) emails.

Warranty Terms

Thank you for purchasing a King Koil mattress/bed. As an assurance of the quality and craftsmanship of this product, we are happy to offer you a prorated warranty against defects in workmanship or materials (other than the cover or handles, if featured on this product).

This prorated warranty applies only to you as the original purchaser and is valid only in the UAE.

Important: This prorated warranty becomes operational only after you register it online. Please keep the warranty booklet and your proof of purchase, showing the date, price and place of purchase, to obtain service under the warranty. If service is required for a defect during the warranty period, your King Koil mattress and/or foundation will be repaired or, at the manufacturer’s option, replaced free of charge.

What the Warranty Does Not Cover

This prorated warranty does not apply to normal wear and tear, or to any of the following:

Bedding that is found to be unsanitary.
Product failure due to causes other than defective materials or workmanship.
Any queen size mattress and/or foundation used on a frame or bed rails without a centre support rail.
Any damage to the outer fabric of the cover, including wear and tear.
Any mattress panel or border loosening due to wear and tear.
Products used for commercial purposes.
Cases where the purchaser does not present proof of purchase.
Handles. Please use handles only to position the mattress, not to turn it.
Damage caused by an inappropriate foundation. This mattress is designed for optimum performance when used with a matching foundation as part of a total sleep system.
A mattress that has been moved from its originally installed premises.

Note: All mattresses will show body impressions as the upholstery settles. This is not a structural defect and is not covered by this prorated warranty. The upholstery is intended to provide cushioning and body comfort. All implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed the duration of this prorated warranty.

The remedies provided here are the exclusive remedies under this prorated warranty, express or implied. The manufacturer is not liable for incidental or consequential damage arising from the use of this product, and in no event shall its liability exceed the purchase price of this product.

To Obtain Service Under This Warranty

Call or contact the manufacturer:

Dubai Furniture Manufacturing Co. L.L.C. (Licensee for King Koil Inc., USA)
P.O. Box 24129, Dubai, U.A.E.
Tel: +971 4 8853929
Fax: +971 4 8853784
Email: dfmc@emirates.net.ae
Website: www.mattress-leader.com

This prorated warranty is given by the independent manufacturer listed above, which produces King Koil products under license from King Koil Inc., USA, licensor of King Koil sleep products. King Koil Inc. makes no warranty to the original purchaser and assumes no responsibility or liability under this prorated warranty, other than providing the information stated above.

Handle with Care

Do:

Follow the direction labels on the mattress. Turning or flipping requires a minimum of two people to avoid bending the mattress.
Use the handles to position the mattress only, not to carry or lift it.
Use the matching foundation designed for your mattress, for proper support.

Do not:

Bend your mattress under any circumstances (except latex). This could cause permanent damage to the inner spring.
Allow your mattress to get wet. Protect it from water and body fluids by using a mattress protector.
Place your mattress near an open flame or expose it to fire hazards. It is not flame- or fireproof and can ignite or burn. If ignited, some bedding fill materials can burn rapidly and emit smoke and hazardous gases.
Allow anyone to stand or jump on your mattress.

Cancellation of Order

An order that has been placed and manufactured by the Company cannot be cancelled.

Cancellation After Receipt of Product

Do not accept delivery of any product whose original packaging is damaged or tampered with, and immediately inform the Company’s Customer Care Centre of the damage.
If, after removing the packaging, you find the product is damaged, defective or different from what you ordered, you must immediately inform the Customer Care Centre. The Company will arrange a replacement or, if it is unable to replace the damaged or defective product, a refund of the product price. The provisions on “Refund” and “Exchange / Replacement” below apply to any refund, exchange or replacement.
If an order is cancelled (returned or replaced) after delivery, the Company will arrange pick-up of the product. You must cooperate fully and return the product with its manuals, booklets, warranty card, accessories, freebies, packing materials and anything else delivered with it.
If an order is cancelled, all free gifts must be returned with the product they came with, in their original packing as delivered and in unused condition.

Exchange / Replacement

If the product has a manufacturing defect covered by our warranty, you can request an exchange or replacement at any time after delivery, but no later than seven (7) days from the date of delivery. To do so, register a call with the Company’s Customer Service Centre or email dfmcllc@dfmcllc.ae. If a free item delivered to you is defective, the Company will replace the free item only. The main product will not be replaced.

If you choose a replacement due to a manufacturing defect, the Company will arrange pick-up of the product. You agree to assist and cooperate in returning the product with all its accessories, freebies and original packing materials, along with any signed declaration the Customer Service Centre asks for when you register the call.
Products can be returned only by registering a “return” request with the Company’s Customer Service Centre.
Any defect that arises after delivery will be serviced in accordance with the warranty terms.
If you opt for a replacement due to a defect at the time of delivery, you must return the product undamaged and in saleable condition, including all accessories and manuals.
Freebies and free gifts supplied with any product purchased from the Website are not covered by any warranty and will not be exchanged.

Refund

Any cancellation or exchange made in accordance with the terms above qualifies for a payment reversal or a replacement of the product, depending on product availability and your preference.

Cancellation before manufacturing: Eligible refunds for orders you cancel before manufacturing will be subject to a deduction of 4% of the product price already paid (the transaction value) as banking and transaction charges. The balance will be refunded to you. By submitting a cancellation request before delivery, you understand and agree to this deduction.
Refund timeline: For cancellations before manufacturing, the Company will initiate any eligible refund within fifteen (15) working days of receiving your cancellation request. It will be credited to your bank, credit card or debit card account within the time taken by the banking channels to process the refund.
Refund method: All refunds are made by crediting the account from which the payment was made.
Processing fee reversal: If a transaction is cancelled for any reason and you used an EMI facility, the processing fee charged to your credit card will be reversed in accordance with your bank’s terms. You will need to contact your card issuing bank if there is any issue with the reversal. We recommend that you inform your card issuing bank of the cancellation and follow up with them on the refund. According to our banking partners, the processing fee refund should take 2 to 3 weeks to appear in your card account. Whether it is refunded depends on the stage at which the transaction is cancelled, and it will be done in accordance with the card issuing bank’s terms. The Company is not responsible for any delay or issue relating to the refund of the processing fee by the bank.