Terms and Conditions for transacting at and/or dealing with Online Shopping
Website www.kingkoilme.com (“Terms & Conditions”)
www.kingkoilme.com(“Website”) is owned and operated by Dubai Furniture Manufacturing Co. LLC, hereinafter referred to as “Company” [which expression shall, unless it be repugnant to the context or meaning thereof, include its successor or successors and assigns].
Use of this Website is regulated by Terms & Conditions provided herein. Your visit, dealing, transacting and/or otherwise using this website shall be treated as your unconditional acceptance of these Terms & Conditions in entirety. Your acceptance by clicking on “I Agree” shall be deemed that you have accepted these Terms & Conditions fully and you have gone through and understood these Terms & Conditions completely and these Terms & Conditions shall be treated as legally binding and enforceable agreement between the Company and you. If you do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then you should stop dealing or initiate any transaction on this Website.
The information, products and services including but not limited to communications tools, forums, shopping services, search services, offered on this Website or through other mediums, whether now known or hereafter developed, is solely for the User’s information and subject to the User’s acceptance without modification of the terms, conditions and notices contained herein and should not be considered as a substitute for professional advice. User’s use of the Website and/ or services is subject to the additional disclaimers and caveats that may appear throughout the Website. While the Company strives to keep the information relating to the various Products offered on this Website accurate, complete and up-to-date, the Company, its subsidiaries, affiliates, associate companies, employees, advisors, agents, consultants, contractors, partners and suppliers cannot guarantee, and will not be responsible for any damage and/or loss related to, the accuracy, completeness or timelines of the information.
The Company may change, suspend and/or discontinue the Product(s) at any time, including the availability of any feature, database and content on the Website. The Company may also impose limits on certain features and services and/or restrict User’s access to parts and/or all of the services without notice and/or liability to the Users.
Shipping T’s & C’s:
We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
We are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information is secure. For enhanced security the webstore does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.
Safety and Security Tips
Thank you for purchasing a King Koil mattress/bed. As an assurance of the fine quality and craftsmanship of this product, we are happy to offer you a prorated warranty against defects in workmanship or materials (other than cover or handles if featured in this product).
This prorated warranty is applicable only to you as the original purchaser and is valid Only in UAE.
Important: This prorated warranty becomes operational only after you register the prorated warranty online. Please retain the prorated warranty booklet and proof of purchase with date, price and place of purchase to obtain service under the prorated warranty. If service resulting from any defect is required during the period after purchase, your King Koil mattress/ and or foundation will be repaired OR at the manufacturer’s option – replaced without charge.
This prorated warranty shall NOT apply to normal wear and tear and/or the following circumstances:
Note: All mattress will show body impression as the upholstery settles. This is not the structural defect and is not covered by this prorated warranty. The upholstery is intended to provide cushioning and body comfort. All implied warranties on this product, including any implied warranty of merchantability of fitness for a particular purpose, shall not exceed in
Duration the term of this prorated warranty.
The remedies provided herein are the exclusive remedies provided under any prorated warranty for this product, express or implied. The manufacturer shall not be liable for incidental or consequential damage arising out of the use of this product, and in no event shall its liability exceed the purchase of this product.
To obtain service under this prorated warranty:
HANDLE WITH CARE
DO: follow the direction labels on the mattress. For turning/flipping minimum two people are required to avoid bending of mattress.
Note: Use the handles to position the mattress only; not to carry or lift it.
DO: use the matching foundation designed especially for your mattress for proper support.
DO NOT: bend your mattress under any circumstance (except latex). This could result in permanent damage to the inner spring.
DO NOT: allow your mattress to get wet. Protect it from water and body fluids (use a mattress protector).
DO NOT: place your mattress near an open flame or expose it to fire hazard. It is not flame-or fire- proof and can ignite and / or burn if exposed. If ignited, some bedding fill materials can burn rapidly and emit smoke and hazardous gases.
DO NOT: allow anyone to stand or jump on your mattress.
Cancellation of Order
Order once placed and manufactured by the company cannot be cancelled.
Cancellation of Order after Receipt of Product(s) by User
The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner and shall immediately intimate the Company’s Customer Care Centre about such damage.
All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.
Exchange / Replacement
. In case the Product is found having manufacturing defect(s) as per warranty policy immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than seven (7) days from the date of delivery of the Product by placing by registering a call on the Company’s Customer Service Centre or by E-mail to email@example.com . In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.
No Warranty for Freebies/Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
. Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on availability of the Product and preference of User.